In a world of algorithms, Big Data, and Quantified Selves, we are at risk of engineering inherently human qualities out of our lives. Observing an emerging counter-movement, Tim argues that we are shifting from a smart age to a new romantic era in which only organizations comfortable with ambiguity and emotion will thrive.

When everything is seamlessly connected, convenient, and predictable, we must find meaning through mystery, friction, and the beauty of the unexpected. When everyone maximizes and optimizes, romance becomes the ultimate differentiator.

Illustrated through examples that include hermits and secret societies, talking to strangers, and “Thick Days,” Tim proposes three Rules of Enchantment that will help you find and create more meaning in business and create organizations that are truly loved.

If you need more info, please reach us :

+33 (0)1 39 15 83 15 – hello@cominsights.com

Half of the human workforce is expected to be replaced by robots and software in the next 20 years. As machines take our jobs and do them more efficiently, soon, the only work left for us humans will be the kind of work that must be done beautifully, rather than efficiently. In fact, to maintain our humanity in this second machine age, we may have no other choice but to create beauty.

In this talk, Tim explores beauty as a critical quality for organizations striving to attract and retain the best talent as well as create meaningful relationships with constituents and society at large. Drawing from the arts and liberal arts, he makes a passionate case for a new radical humanism and proposes six principles that you can use to build more human-centered companies.

If you need more info, please reach us:

+33 (0)1 39 15 83 15 – hello@cominsights.com

As algorithms and AI seek to standardize and optimize our interactions, we are seeing a new customer desire for raw emotion and authenticity, for fluid identities and multiple selves that defy the conventions of uniformity and consistency. In this talk, Tim explores what this means for digital identity management: What are the privacy implications? How will customer agency change as AI changes human agency? How can we marry AI and emotional intelligence? How can we use emerging technologies like Blockchain, VR/AR, and conversational user interfaces to design for the “exponential self”?

Drawing as much from Tim’s humanist background as well as his 15 years in the design and innovation industry in Silicon Valley, this talk provides a thought-provoking outlook on the future of identity in times of exponential change.

If you need more info, please reach us:

+33 (0)1 39 15 83 15 – hello@cominsights.com

Customer-centricity is an overused buzzword. Every can agree on its importance—but what does it really mean? In this talk, Tim presents four principles of culture-based customer-centricity, at least one of which might be counter-intuitive:

1) Understand your customers as human beings;

2) Make them suffer (a little);

3) The journey is the destination;

4) Empower your employees.

Citing several case studies and stories—from Airbnb to Airbus, from Apple, Deutsche Bank, Disney, GE, Lego, Nike, to Soul Cycle—he argues that brands are facing “experiential competitors” from outside their industries, and in order to create long-term customer loyalty, they must create a culture that smartly connects the desires and needs of employees with those of their customers.

If you need more info, please reach us :

+33 (0)1 39 15 83 15 – hello@cominsights.com